Frequently Asked Questions
Everything you need to know about your Footwear experience, from sizing to shipping.
How do I know which shoe size to order?
We provide a detailed size guide on every product page. Since sizing can vary between brands, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the outsoles are clean and the box is intact to qualify for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are your leather products ethically sourced?
Yes, we partner exclusively with certified tanneries that follow sustainable practices. We also offer a wide range of high-quality vegan leather alternatives for our eco-conscious customers.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International delivery times vary by location, and customs duties may apply depending on your country's regulations.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a protective spray before the first wear. Specific care instructions for suede, leather, and canvas can be found on our 'Product Care' page.